Your item(s) can be returned within 14 days of receipt, provided they are unused and in their original condition. If you wish to exchange your item, we can offer an exchange in different sizes for the same item only. 

Sale items are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a refund unless specified under the terms of the promotion. In the absence of any fault or error, items that are purchased as Final Sale cannot be returned.

If you believe your item is faulty, please contact Girlsnation prior to sending it back.

Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact girlsnationactive@gmail.com prior to sending your item(s) back to us so we can assist you.

 

Returns will be accepted subject to the following conditions:

  • Items are returned to Girlsnation within 14 days of receipt.
  • Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.

 

Faulty items:

If you believe your item is faulty, please contact girlsnationactive@gmail.com prior to sending it back. 

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.

 

What defines faulty?

  • Manufacturing faults.
  • Goods that have been wrongly described.
  • Goods that are different to the goods that you ordered.
  • Goods that do not do what they are supposed to do.
  • Goods that have defects that were not obvious or that we did not bring to your attention.

 

If you still have questions about our returns policy, feel free to email us at girlsnationactive@gmail.com